Frequently Asked Questions
What days do you roast?
- On a typical week, we roast Monday – Thursday with a 1 PM EST deadline the business day prior.
- Holidays may impact roasting & shipping schedules. Please check our website for updated information.
- UPS & UPS SurePost orders are shipped out the day of roasting.
- USPS orders ship out the following day.
- Exceptions: Occasionally we have limited reserve coffees, which may have specific roasting days notated on the product page. Orders containing these coffees will be held until the specified roast day and shipped in full.
- Yes! You’ll receive a separate email confirmation when your order ships.
- Transit times vary depending upon shipping method selected and your location, however, most orders should arrive within 1-5 days of shipping. If you need the coffee by a specific date, please select an expedited shipping method.
- If you need assistance determining which expedited shipping method to use, please call 410-626-0011 or email us firstname.lastname@example.org.
- UPS will make up to 3 delivery attempts before returning the product to Ceremony. Please be sure to check your tracking information and keep an eye out for your order.
- Absolutely! You can update your club account any time before your next shipment is set to come up in our queue by signing in to your account.
- You’ll receive an email letting you know that your credit card was declined. You’ll then need to sign in, update your information and select a new start date for your club account.
- Yes, we do! Please email us at email@example.com with your shipping address and the order you would like to place for a shipping estimate. All international orders are shipped via US Mail either Express International (3-5 days) or Priority International (6-10 days).
- Yes, we do! Please be sure to select UPS SurePost if your address is an APO, FPO or DPO. Orders that do not select UPS SurePost will incur delays.
- Ceremony Coffee Roasters roasts all coffee to order. As such, we do not accept returns on any coffee purchases. Should you have any questions about an order or any concerns about non-coffee items, please contact us at firstname.lastname@example.org or 410-626-0011.