Coffee Technician

Location Annapolis

Summary

The Technician will help maintain equipment and provide on-site equipment training in cafes, restaurants, hotels, and other facilities in the greater Baltimore-Washington metropolitan area. This position will be trained by and will report to the Technical Services Manager. The position requires passion for both coffee and doing good work, natural skill in working with your hands, and an ability to solve problems intuitively. This position requires some technical experience and know-how. This position is customer facing and is consequently a vital part of advancing the mission of Ceremony Coffee.

Job Description

ESSENTIAL FUNCTIONS:

  • Studying with our Technical Services Manager to learn best practices for espresso and coffee equipment care
  • Tasting and dialing in coffee at customer accounts, and troubleshooting brewing and cleaning practices
  • Training customers on equipment and proper coffee preparation
  • Helping to maintain a clean, presentable, and easily accessible workspace. This includes company vehicles and café spaces.
  • Assisting in creating and maintaining an organized and cohesive parts and equipment inventory and workspace
  • Assessing and repairing home espresso equipment for customers brought in through our home repair program
  • Performing regular preventative maintenance and service calls for customers, which may include emergency calls on nights and weekends
  • Providing friendly, approachable customer service to the variety of accounts we work with, both wholesale and non-wholesale
  • Providing maintenance support for Ceremony cafes and facilities
  • Repairing, maintaining and retrofitting roasting equipment
  • Occasionally assisting with production tasks
  • Other duties as assigned

 

QUALIFICATIONS AND REQUIREMENTS:

  • General knowledge and proficiency with Microsoft Office applications
  • Clear written and verbal communication skills
  • Organizational and time management skills
  • Excellent attention to detail
  • Ability to work well in a team environment
  • Ability to work alone and unsupervised with a high degree of productivity and professionalism
  • Excellent customer service, interpersonal, and professional skills
  • Valid driver’s license and a clean driving record
  • Ability to commute with heavy tools and parts around the region

 

EDUCATION AND WORK EXPERIENCE:

A combination of education and work experience that can include the following:

  • Minimum High School Diploma or equivalent
  • Bachelor’s or Associates Degree desired, but not required
  • 1 year experience in a technical or trades position (e.g., carpentry, electrical work, mechanical work, cable installation, etc.).
  • Minimum 2 years of experience in the coffee industry, including as a barista
  • Stable job history and excellent references

Think you got what it takes? Fill out the form and we'll be in touch soon.

  • Accepted file types: pdf.
  • Accepted file types: pdf.