Cafe Manager

Location Annapolis

Summary

Ceremony Coffee is a quality-drive roaster/retailer pursuing all things good in coffee. In our hard work together with partners and customers, we are about authentic relationships, shared knowledge, and beautiful coffee experiences. The cafe manager job comes with a lot of responsibility and requires hard work and dedication to fulfill our commitment to customers and represent our coffee in the best possible way. Your job will include making major decisions, directing employees toward common objectives and goals, and providing leadership. You will direct the cafe operations and lead retail staff toward this end.

Job Description

CORE RESPONSIBILITIES:

• High-quality products and amazing customer experiences with overwhelmingly positive social media reviews

• Solid Financial performance – growing sales, managing COGS, labor & overhead

• Maintain knowledge of policy & products; clear communication with Ceremony teams

ESSENTIAL FUNCTIONS:

• Promote ultra-high standards of service

• Promote ultra-high standards of cleanliness and organization

• Cultivate community relationships with customers and retail team

• Engage in recruiting, hiring, and developing a passionate, engaged retail team

• Collaborate with retail team to develop a cohesive, quality-focused ethos

• Collaborate with training team to continually develop barista skills

• Collaborate with marketing team to creatively promote products and events

• Initiate performance feedback regularly and facilitate formal reviews bi-annually

• Schedule employees and/or coordinate with retail management team

• Follow disciplinary procedures detailed in employee manual

• Control costs without sacrificing product quality or customer experience

• Conduct accurate monthly inventory of retail supplies

• Order supplies and adjust pars seasonally

• Develop and facilitate monthly menu updates

• Maintain equipment daily and schedule tech maintenance quarterly

• Ensure security procedures are followed at opening/closing

• Ensure accurate money handling and pursue growth strategies to exceed financial goals

• Communicate daily with Ceremony management and teams

 

QUALIFICATIONS AND REQUIREMENTS:

• Overt passion for people and service

• Overt passion for specialty coffee

• Management experience in food/beverage/retail

• Capable of offering and accepting constructive feedback

• Capable of learning new systems/methods and developing new habits

• Capable of inspiring others and pushing a can-do attitude

• Capable of maintaining calm while working quickly under pressure

• Refined attention to detail with clear written and verbal communication skills

• Good organization and time-management skills

• Good problem-solving and collaboration skills

• Ability to stand for extended periods of time, 8-12 hours

• Ability to lift 40 pounds and carry a tray of food and/or beverages

• Ability to perform a repetitive range of motion activities

• Reliable transportation

 

BENEFITS:

The café manager position at Ceremony Coffee Roasters is a full-time, salaried position with benefits:

  • Health/dental/vision
  • Paid vacation, holidays and sick leave 
  • 401k w/match, potential for profit-sharing annually
  • Opportunities for travel and career advancement

Think you got what it takes? Fill out the form and we'll be in touch soon.

  • Accepted file types: pdf.
  • Accepted file types: pdf.