Shift Leader

Location Baltimore

Summary

The Shift Leader position introduces new responsibilities and opportunities, and requires hard work and dedication to fulfill our commitment to customers. It is necessary that you set a superior leadership example for fellow employees by following all policies and procedures. You must take ownership of all areas of the cafe and ensure that Ceremony standards of cleanliness and hospitality are met.

Job Description

CORE RESPONSIBILITIES + ESSENTIAL FUNCTIONS

• Masterful execution of Cashier, Barista, and/or Food Service responsibilities
• Act as a key player in your cafe’s effort to provide amazing customer experiences with overwhelmingly positive social media reviews
• Successful completion of daily and long-term checklists, meeting work quality standards set by Retail Manager
• Identify additional areas of improvement in the cafe pertaining to cleanliness and hospitality and prioritize completion of those tasks
• Maintain knowledge of new coffees, seasonal items, and retail promotions
• Assist with training and implementation of seasonal menu changes
• Complete daily EOD reports and register closing procedures with accuracy
• Communicate important updates to Shift Leaders during shift changes
• Perform key-holder responsibilities and follow alarm/security procedures
• Ensure accurate and responsible money handling and in-house cash banks
• Make decisions and solve problems while aiming to avoid wasting money or incurring unnecessary cost
• Apply “get to yes” philosophy in customer interactions

QUALIFICATIONS AND REQUIREMENTS:

• Overt passion for people and service
• Overt passion for specialty coffee
• One year experience in retail or proven performance at Ceremony Coffee
• Capable of accepting and implementing constructive feedback
• Capable of learning new systems/methods and developing new habits
• Capable of maintaining and inspiring in others a positive, can-do attitude
• Capable of maintaining calm while working quickly under pressure
• Attention to detail with clear written and verbal communication skills
• Good organization and time-management skills
• Good problem-solving and collaboration skills

 

 

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  • Accepted file types: pdf.
  • Accepted file types: pdf.