FAQ

Office and Roastery

Ceremony Coffee Roasters
90 Russell St.
Annapolis, MD 21401

When will my internet order roast and ship?

Depending on when you place your order, your coffee will be roasted on the next available roast day and shipped within 24 hours of roasting. We currently roast Monday through Thursday. Occasionally this schedule changes on holidays.

What are the flat rate shipping requirements?

We offer flat rate shipping within the Continental United States via USPS Priority Mail.

How does flat rate shipping work if I already have a subscription account?

Your account will automatically update the shipping rates if you are already a subscription customer. Please contact us if you have any problems or concerns with your account.

Do you offer international shipping?

Yes, we do! Please email us at info@ceremonycoffee.com with your shipping address and the order you would like to place for a shipping estimate. All international orders are shipped via US Mail either Express International (3-5 days) or Priority International (6-10 days).

What is the fastest way to reach customer service?

Between 8:00am and 5:00pm Monday through Friday, you can reach us at 410-626-0011. You can reach us at info@ceremonycoffee.com 24/7.

Can I host my special event at one of your locations?

We are always open to exploring private event rentals. If you would like to host a special event at one of our Workshops, please email workshop@ceremonycoffee.com. For all other special events or space rental inquiries, please email info@ceremonycoffee.com.

Do you offer coffee and food catering?

We sure do! Whether you want coffee and pastries for an office meeting or sandwiches and salads for 150, we can help. Email us at catering@ceremonycoffee.com, and we can help make your event perfect.

Does Ceremony offer gift cards?

Yes, we do! You can buy gift cards for use in our online shop right here on this website. If you are looking for a gift card for use in any of our cafes, please email orders@ceremonycoffee.com or call us at 410-626-0011. Our cafe gift cards can be used in any and all of our retail locations. Unfortunately, the gift cards that we sell online are not currently configured for use in our cafes, but we hope to fix this very soon!

How can we serve Ceremony at our business/office/cafe?

Please tell us a bit about your coffee program or new business here, and our Wholesale Team will contact you within 24 hours!

What is your return policy?

We roast all coffee to order. As such, we do not accept returns on any coffee purchases. Unused or defective merchandise in original packaging with purchase receipt may be returned within 60 days for a full refund. Used non-defective merchandise is not returnable. Should you have any questions about an order, please contact us at info@ceremonycoffee.com or 410-626-0011.

Does Ceremony donate to fundraiser events?

Yes, we sure do. We do not make cash donations, but we are happy to donate gifts in kind to registered 501(c) organizations. If you are interested in requesting a donation, fill out this form and email it us at donations@ceremonycoffee.com.

I want to work at Ceremony! Are you hiring?

As we continue to grow Ceremony and expand our operations, there are often opportunities for employment with us. Headquarters jobs are typically located in Annapolis, Maryland, but we have opportunities in our retail stores in the greater Maryland region. You can learn more about our specific job openings here .

Does Ceremony offer certified organic and Fair Trade coffees?

We don’t intentionally pursue any certifications attached to green coffees. We pursue fair and sustainable partnerships with importers and producers, whether they’re co-ops or family farms, and we push hard to source high-scoring lots from these producers year after year. Certifications are often confusing for customers and expensive for producers, and we find that certifications such as Fair Trade and Organic (and non-certs such as Direct Trade) are often abused in approaches to marketing coffee that we disagree with.